Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at geral@honeyportugal.pt.

If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions at geral@honeyportugal.pt.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale or promotional items, or gift cards.

The customer is solely responsible for the accuracy and correctness of the delivery information provided at the time of purchase. [Brand Name] shall not be held responsible for orders that cannot be delivered due to incorrect, incomplete, or insufficient address details provided by the customer.

In cases where delivery cannot be completed for this reason, the order may be returned to the sender by the carrier. In such situations, requests for returns or refunds will not be accepted.

If the customer wishes to have the order reshipped, they must provide a valid delivery address and bear any additional shipping costs.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without having to provide a justification.

As stated above, your item must be in the same condition that you received it: unused, unworn, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at geral@honeyportugal.pt.